You can find answers to frequently asked questions on our FAQs page.
Compliments and complaints
Personal information and contact preferences
My contact details have changed
Let us know the best way to get in touch with you by emailing your new contact details to UpdateMy.Details@sja.org.uk. We will update our systems and the change should take effect within one month.
Please stop sending me correspondence
You can ask us to stop contacting you at any time, please let us know by emailing UpdateMy.Details@sja.org.uk. It helps us locate your details if you can provide the Unique Reference number on the mailing you have received.
If we have contacted you at a business address, we will unsubscribe your personal contact details but we may continue to contact the organisation.
I would like to receive a copy of my First Aid Certificate
You should have received a copy of your certificate upon completion. However, if you haven’t, or require another copy, please email Workplace-Training@sja.org.uk
I would like to make a formal request in relation to my personal data
Please complete our online form to send your request through to our Data Protection team. Someone will respond to your request within one month.
If you have any other questions about how your information is used by us, you can email data-protection@sja.org.uk.
Third Party Personal Data Request
We will consider disclosing third party personal data to other organisations with the consent of the individual, or in certain other limited circumstances including for the prevention or detection of crime. Please complete our online form to make a disclosure request.
How to contact us at St John Ambulance:
General enquiries
0370 0104 950 (Mon-Fri 9am-5pm)
Training course bookings and enquiries
0344 770 4800 (Mon-Fri 8:30am-5:30pm)
email: workplace-training@sja.org.uk
First aid supplies orders
0344 770 4800 (Mon-Fri 8:30am-5:30pm)
email: supplies@sja.org.uk
National Account customers
Training customer email: nae@sja.org.uk
Supplies customer email: national-sales@sja.org.uk
Large organisations that would like a National Account for training and/or supplies
email: newbusiness@sja.org.uk
Invite St John Ambulance to participate in a formal or competitive tender opportunity for providing contracted goods or services
email: bdm@sja.org.uk
Would you like to discuss Corporate Partnership opportunities?
email: corporate.partnerships@sja.org.uk
Finance team
0114 2387350
email: credit-control@sja.org.uk
Finance team by post
St John Ambulance
St. John House
5 Broadfield Close
Sheffield
South Yorkshire
S8 0XN